Refund Policy

Effective Date: May 2018
Last Updated: May 2025
Website: www.qazishahroz.com
Company Name: Qazi Shahroz (QAZI & COMPANY LIMITED)

1. Introduction

This Refund Policy outlines the terms and conditions under which refunds are handled by Qazi Shahroz in relation to lead generation services provided through our website qazishahroz.com.
This policy is governed by the laws of the United Kingdom, including applicable consumer protection legislation and business-to-business contract law.

By purchasing any service from this website, you agree to this Refund Policy in full.

2. Non-Refundable Services

2.1 Paid Media Costs

All invoices paid for lead generation services are non-refundable. This is due to the nature of how leads are generated using paid media platforms such as Google Ads, Meta Ads, and others, where ad spend is paid upfront and cannot be reclaimed.

2.2 Third-Party Creative Services

Part of your payment also covers the use of a third-party graphic agency that designs high-quality ad creatives tailored specifically for your business. As these are custom services rendered on your behalf, they are also non-refundable.

2.3 Digital Nature of Services

Lead generation services are considered digital and intangible goods. Under the Consumer Contracts Regulations 2013 (UK), digital services that begin with your consent are exempt from the usual 14-day “cooling-off” period for refunds.

3. Exceptions – Non-Delivery of Leads

3.1 Lead Delivery Guarantee

If zero leads are delivered to you (i.e., no single lead has been received by the end of the campaign), you may be eligible for compensation.

3.2 Compensation Through Alternative Services

In such a case, we do not issue a monetary refund, but we will offer alternative services of equivalent value. These may include:

  • Business Energy Leads

  • Business Waste Leads

  • Other relevant lead generation services (subject to availability and mutual agreement)

This ensures you receive the full value of your payment through other qualified lead options.

4. Dispute Resolution

If you believe your case requires special review, you must submit a written complaint to support@qazishahroz.com within 7 days of campaign completion. We will investigate and respond within 5 business days.

5. No Chargebacks Policy

By purchasing services from qazishahroz.com, you agree not to initiate chargebacks through your bank or payment provider without first contacting us to resolve the issue. Unauthorized chargebacks will be treated as fraud and may result in legal action.

6. Modifications to the Refund Policy

We reserve the right to amend this Refund Policy at any time without prior notice. Changes will be effective upon posting to this page.

7. Contact Information

If you have any questions about this Refund Policy, please contact:

Email: support@qazishahroz.com
Website: www.qazishahroz.com
Business Address: 15 Risedale Road, Bexleyheath, England, DA7 6LJ